ALGEE is the five-action Mental Health First Aid plan used to approach, listen, give support and encourage appropriate help.
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Quick answer
ALGEE: A means Approach, assess and assist; L means Listen; G means Give support and information; E means Encourage professional help; E means Encourage other supports. ALGEE is the five-action Mental Health First Aid plan used to approach, listen, give support and encourage appropriate help.
When ALGEE helps
Use ALGEE when you are applying Mental Health First Aid training to a support conversation. If life is in danger, call 000. If someone in Australia needs crisis support, Lifeline is available on 13 11 14.
Safety boundary: A supportive framework does not diagnose illness or replace emergency, crisis or professional mental health care. If a real incident is unfolding, act on the person’s condition, call Triple Zero (000) when it is an emergency and follow the operator’s instructions.
Where it sits: ALGEE is commonly read alongside MHFA, LOOK LISTEN LINK, PFA, but each term has a different job. The comparisons later on this page explain those boundaries.
Framework status: ALGEE is the Mental Health First Aid action plan. It supports a conversation and connection to help; it is not a clinical risk assessment, therapy protocol or substitute for emergency action.

What Does ALGEE Stand For?
| A | Approach, assess and assist Approach respectfully, assess for crisis and assist with immediate safety needs. |
| L | Listen Listen and communicate without judgement. |
| G | Give support and information Offer reassurance, practical information and calm support. |
| E | Encourage professional help Encourage appropriate professional help when needed. |
| E | Encourage other supports Encourage other safe supports such as trusted people, community supports and self-help strategies. |
Common Mistakes
- Do not jump straight to advice before listening.
- Do not make the conversation about your own story.
- Do not leave an immediate safety risk to a casual follow-up.
A Real-World ALGEE Scenario
The scene: A friend discloses distress and the listener needs a structured, non-judgemental way to respond.
In this ALGEE scene, begin with A for Approach, assess and assist: Approach respectfully, assess for crisis and assist with immediate safety needs. That opening prompt matters here because Use ALGEE when you are applying Mental Health First Aid training to a support conversation. If life is in danger, call 000. If someone in Australia needs crisis support, Lifeline is available on 13 11 14. Keep the observation tied to mental health first aid action plan, workplace support conversations and crisis support steps; in practice, watch immediate safety, what the person says they need, changes in behaviour, available supports and signs of crisis rather than reciting the letters without checking the person or setting.
For ALGEE, E closes the pattern as Encourage other supports. Encourage other safe supports such as trusted people, community supports and self-help strategies. Before the sequence is treated as complete, relate it to the person’s own words, immediate risks, supports contacted and practical arrangements already made. A specific trap to avoid is: Do not leave an immediate safety risk to a casual follow-up.
Where the scenario could change: Do not jump straight to advice before listening. A supportive framework does not diagnose illness or replace emergency, crisis or professional mental health care. If the facts no longer fit a stable ALGEE example, stop rehearsing the acronym and move to the safer emergency, clinical or workplace pathway.
Letter-By-Letter Practical Notes
The short table above is designed for scanning. These notes are for readers who want to understand how each component affects a real decision about mental health first aid action plan, workplace support conversations and crisis support steps.
- A — Approach, assess and assist: As the opening prompt, this means: Approach respectfully, assess for crisis and assist with immediate safety needs. In a ALGEE situation, the useful check is whether that instruction changes what you observe, what you do next or what you need to report.
- L — Listen: As the step 2 of the sequence, this means: Listen and communicate without judgement. In a ALGEE situation, the useful check is whether that instruction changes what you observe, what you do next or what you need to report.
- G — Give support and information: As the step 3 of the sequence, this means: Offer reassurance, practical information and calm support. In a ALGEE situation, the useful check is whether that instruction changes what you observe, what you do next or what you need to report.
- E — Encourage professional help: As the step 4 of the sequence, this means: Encourage appropriate professional help when needed. In a ALGEE situation, the useful check is whether that instruction changes what you observe, what you do next or what you need to report.
- E — Encourage other supports: As the closing prompt, this means: Encourage other safe supports such as trusted people, community supports and self-help strategies. In a ALGEE situation, the useful check is whether that instruction changes what you observe, what you do next or what you need to report.
ALGEE and similar terms
A mental health first-aid action plan for supporting someone and encouraging suitable help. It is used within mental health first-aid training.
Here is how the related terms differ:
- MHFA: Mental Health First Aid: training and support skills for mental health problems or crises. ALGEE is the action plan used within that approach.
- LOOK LISTEN LINK: A psychological first-aid approach: notice what someone needs, listen without pressure and help them connect with practical support.
- PFA: Psychological first aid: calm, practical support after a distressing event. It is support, not counselling or a diagnosis.
Frequently asked questions
What does ALGEE stand for?
A means Approach, assess and assist; L means Listen; G means Give support and information; E means Encourage professional help; E means Encourage other supports. ALGEE is the five-action Mental Health First Aid plan used to approach, listen, give support and encourage appropriate help.
When is ALGEE useful?
Use ALGEE when you are applying Mental Health First Aid training to a support conversation. If life is in danger, call 000. If someone in Australia needs crisis support, Lifeline is available on 13 11 14.
How is ALGEE different from MHFA?
ALGEE is framed here around mental health first aid action plan, workplace support conversations and crisis support steps. MHFA is framed around mental health first aid courses, workplace wellbeing, crisis support and Australian community first aid language. They may appear in the same course or incident, but they answer different questions and should not be treated as interchangeable.
When should I call Triple Zero (000)?
Call Triple Zero (000) when the person is seriously ill or injured, is deteriorating, or the urgent warning signs described on this page are present. A supportive framework does not diagnose illness or replace emergency, crisis or professional mental health care.
What should I notice first when using ALGEE?
Start with A for Approach, assess and assist: Approach respectfully, assess for crisis and assist with immediate safety needs. Keep the whole situation in view and escalate early if the person looks seriously ill or injured.
What is a common mistake with ALGEE?
Do not jump straight to advice before listening. The acronym should make the next decision safer, not create a reason to delay help.
How can I practise ALGEE without pretending it is a diagnosis?
Use a short scenario, say what you can actually see or hear, and explain the next safe action in plain language. Then practise this category-specific task: use calm, non-judgemental language and rehearse how to connect the person with appropriate Australian support.
Related Acronyms
- MHFA Australia ALGEE
- MHFA Australia Standard MHFA
- healthdirect mental health crisis support
- Lifeline crisis support
This guide is educational and does not replace accredited first aid training, professional medical advice, or directions from emergency services.




